________ . ________ Performance Support Agent Applications . iGEN can be used to develop agents that help workers improve their own performance on the job by providing decision support and performance support. These agents act much like a human associate in that they can reduce the workers workload, suggest that the user focus on particular tasks and engage in problem solving dialogue. Agent-based performance support can: reduce costs by reducing retraining time and time to competency for personnel increase safety, by providing safety-critical information when it is needed, and by ensuring compliance with procedures reduce liability, by automating accurate record-keeping iGEN performance support agent capabilities include: Managing work flow - reminding the user of work tasks that need to be done now and how they should be prioritized, and helping them keep track of things that might otherwise “fall through the cracks” Structuring work and decision processes - tailoring the general work flow to the current instance at hand, and guiding the user through the tailored process if need be Keeping the “big picture” - helping the user keep aware of the larger situation and being proactive in anticipating problems before they occur Example Application Embedded Decision Support for New Naval Missions