Challenge
The
Navy needed to create a new generation of
warships that could out-perform the current
generation while operating with just one-quarter
of the crew. This 21st century surface combatant
(SC-21) challenge required radicallly new
thinking in the way people are used on-board.
Sailors
would need to take on a decision-making role,
supervising the intelligent automation. Designing
intelligent automation that a human could
supervise and interact with posed a challenge
to conventional automation and artificial
intelligence technology.
Result
The CHI Systems Cognitive Engineering Practice
worked with the Office of Naval Research and
several Navy laboratories to demonstrate how
cognitive agents could augment and support
sailors’ decision-making and work-performance.
Our
team developed an iGEN-based agent known as
the Naval Surface Fire Support Assistant (NSFSA)
that provided decision support to the human
gun commander using a new gun system. Sailors
reported that the NSFSA was easy to understand
and operate.
Reference
Zachary, W., Ryder, J., Santarelli, T., &
Weiland, M. (2000). Applications for Executable
Cognitive Models: A Case-study Approach.